— July 8th, 2009 —
UPDATE: For a *real* (more fair) analysis of internet services in Ghana, skip down to the first comment. Thanks, Mark.
"No disclaimer" is in affect, as always, and is necessary to understand my opinion. Read this at your own expense. The perspectives in this article are NOT meant for mere mortals who browse the internet infrequently. Those who listening to music, watching YouTube, and chatting with their girly friends and robots might as well go outside and find something more healthy to do with their fat butts.
After a few weeks of research, I am slowly realizing the obvious... internet in Africa sucks. Or at least in West Africa. Or at least in Ghana.
From my apartment in State College, Pennsylvania, with my Comcast high-speed broadband and static IP service, I get speeds up to 22Mbps and 7Mbps respectively for download and upload. It costs a whopping $105 each month, although I may have gotten a good deal. However, either way, this is because of my static IP. Without that, I could get similar speeds for far less.
However, in boo hoo Ghana, I am having a bit of a problem. It seems that everything reasonably available is yucky DSL nonsense and the useless internet service providers are all geeked up about their stupid slow internet service. Not only that, but they must be kidding to really want to charge these ridiculously high prices for snail-like internet service. This has been driving me crazy over the last few days.
What has driven me near insanity as well is the lack of useful information online. It is awfully hard to find something so obviously in need... just a friggen list of internet service providers in Ghana, so here it is. And Google, I deserve hella browny points for doing this. So up my rankings!
List of Internet Service Proiders (ISP) in Ghana
- Vodafone (OneTouch / Ghana Telecom)
- BusyInternet (iBurst Africa)
- InternetGhana
That's it. Unless you're willing to shell out thousands of bucks for enterprise-level service that's probably just as slow, don't believe the lies! There are really no other ISP other than these three musketeers. And if I am wrong, then so be it. I don't care. Any idiot dumb enough to run an ISP without a website online should confine himself to an insane asylum for treatment.
Now, with that said, there are a few other companies, including one very popular one in Africa, that I do not care to list because they do not care to list their prices online. WTF?!? So, I don't consider them real ISPs. More than likely, they're either the one's doing the hard engineering to build these unsophisticated networks or just lying about services they can't provide.
Vodafone (OneTouch / Ghana Telecom)
My take is that this will probably be the most promising internet service provider for a few reasons.
First, it's not African. Seriously, no reason to hate, but for some reason, perhaps when a rich African guy starts a business, he thinks: "Ah, we dey sell to Africans, oh. So there's no reason to increase qua-lit-tee..." and so he creates an inferior product. In reality, this is not entirely true, but I am in a real pissy mood today because of these outrageous prices.
Vodafone, being a British company with many services in Europe has a "whiteness" quality standard to keep. Therefore, it will invest heavily in marketing and advertisement. It will invest in better internet service infrastructure. It will do whatever it takes; even if it means bribing government officials.
In return, Vodafone will probably outlast its lazy good-for-nothing competition by offering lower prices, better services, better customer relations, better advertisements, and better-looking girls on its website. Currently, however, my research tells me that Vodafone sucks... for good reason.
It just took over OneTouch / Ghana Telecom. And what could suck more than a government-run mobile phone company. Come on, people! From what I've heard, OneTouch was one of, if not the first, cell phone company in Ghana. It had massive appeal, but was blown away by MTN, a South African company. Eventually, it settled for around 25% of the market. In April, Vodafone bought a 70% stake in the company and re-branded everything. However, you cannot re-brand human ignorance, unqualified engineers, and culture laziness as fast. So, I suspect that not until the middle of 2010 will Vodafone's true colors show.
When it comes to prices, all residential services are pretty much a slap in the face. Seriously... 256kbps/64kbps download and upload? HAHAHA! Is that a joke? I would have better success picking up the phone and making computer noises or tying a vibrating string from my computer to everyone else in the world. No wonder people complain that "the service doesn't work" on forums... wait? What service?
Listen, Kbps stands for "Kilobits per second" and Mbps stands for "Megabits per second":
- That's bits (lowercase "b") not Byte (uppercase "B")
- A bit is either 1 or 0
- This is in Binary
- A Byte is made of eight bits
- A Byte can be 0 to 11111111
- 11111111 (Binary) = 28 = 256
- 1 Kbps = 1/8 KBps = 0.125KBps
- 1024 Kpbs = 1 Mbps
- 1 Mbps = 125 KBps
So, basically, for those not so technically inclined, if you want to know why your connection in Ghana is so slow, divide by eight to get the real important figures. Meaning, here in the US, I can download up to 2.7 MBps and upload 800KBps. Whereas in Ghana, my best Vodafone option "Business Pro" which gets me:
- Business Pro
- 1024Kbps = 1Mbps = 128KBps download (pretty slow, but I can survive)
- 256Kbps = 32 KBps upload (waaaaay toooooo slow!)
- 232 GH¢ = $155 USD a month (waaaaay toooo expensive!)
BusyInternet / iBurst Africa
First, don't get me wrong, I know that iBurst Africa and BusyInternet are not equivalent. But unless, you intend to shell out thousands of buckeroos a month for internet service, you are pretty much not going to use iBurst. Well, my mistake. That is, unless you are a mere mortal and you actually are going to pay-per-use.
People in Ghana are already hooked on to ridiculously high mobile phone usage prices paying per-minute instead of paying per-month. Why should someone pay per-download for internet? I don't know, but some of my friends do. They are, however, mere mortal beings. Demi-gods, like me, aren't down with that. We need internet 24/7/365.
Anyways, even if you're not willing to spend thousands of dollars on internet service, you might as well if you are considering using BusyInternet. Just check out their prices. $2,100 for "dedicated" internet service at, oh, 512Kbps. Remember, that's just 512 / 8 = 64 KBps. Are you kidding me?!?!?
You can seriously get the data faster to where you need it to go by sending it in the mail. Consider this scenario. You manage a business server and want to upload 5 GB of data, music, and videos to a server 2 blocks down the road.
- 5 GB is roughly 5,000,000 Bytes
- 5,000,000 / 64 = 78,125 seconds
- 78,125 / 60 = 1,302 minutes
- 1,302 / 60 = 21.7 hours
Oh looky there, for just a small price of $2,100 a month you can send that bootleg DVD to your girlfriend online so that she gets it... TOMORROW! Better yet, BusyInternet also charges you for setup in an interesting fashion that I cannot decipher:
Get Busy's award winning service for just $200 startup!
Ok. Expensive, but I understand this in English.
All prices are quoted in USD$, payable monthly. Setup is $200 with $50 x 6 months ($500 total)
Now, WTF does this mean?
I am pretty decent at math, at least so far in this article, but something doesn't add up here. How does "Just $200 startup" somehow equal "$500 total". Right... Call it what it is: a $500 setup fee!
Even worse, it's in dollars. That is, if it was 500 GH¢, it would be only $350 today, perhaps only $300 by the time I travel back to Ghana. But these idiots know this. So, instead of charging in Ghanaian currency, they charge in US currency. No idea why they do this other than to rob customers... those bastards! Yeah, I said it.
So, if anyone is seriously considering BusyInternet... DON'T!
You are probably better off just ordering iBurst Africa's expensive service on your own. Guess what? iBurst uses Ghanaian currency, so your US dollars are more valuable.
BusyInternet may be "fast" and may not be on crowded networks, but there is a good reason why: nobody is using it! Who in their right mind would seriously pay $500 up front and then pay $350 - $2,100 each month for service slower than the promised 3G network from Vodafone. If I come to Ghana, one thing I will be anxiously waiting for is the downfall of BusyInternet's broadband service. Their stupid prices simply piss me off!
InternetGhana
Finally, the last of the ISPs left to review. InternetGhana to me seems like the best value for mere mortals. If you're not seriously into using the internet, but for some strange reason you have extra cash and are against going to internet cafes, then get InternetGhana.
Much like everything related to internet access in Ghana, InternetGhana makes me no less angry. But for other reasons. First, I find it hard to imagine how a single company can dish out a kazillion different "types" of DSL services. I will never understand the difference between Skyburst, DSL@InternetGHANA, iDirect, and DATAMatrix. To me, it's all the same DSL service with a different name. Like putting Pepsi in a Coke bottle and calling it Coke.
Second, the prices. My question to InternetGhana is "What the heck does the speed a customer wants have to do with the number of computers they will attach to the modem?"
After all, why does the number of computers even matter to InternetGhana? There appears to be a "PC Configuration" feature. Or should I call it, a "feature" that I don't understand. If I wanna plug my router into a $100 modem, then I wanna plug as many damn computers into that router as I see fit! I wanna run as many friggen machines on a local network as I see fit! Why the crap does or should this ISP care?
Because they're idiots as well.
They charge $50 for domain registration per year. Something that costs $10 at 1&1. They also charge $150 for "Domain Name Hosting". I hope this means domain hosting otherwise these people are even worse than I thought. But, hey, they better have better service than HostMonster or BlueHost or a real hosting company. And, well, even if they had reliable hosting (which more than likely they don't), they would still be more expensive than other hosts AND much much slower!
I really cannot find a good reason to use any of InternetGhana's services. Their arrogance pisses me off. I am thinking of how I could compete with them in web design and hosting. Geez! $200 a year for a website, plus they probably charge hundreds more for web design. And much like BusyInternet, they also charge you in US dollars!
Overall conclusion
I am now a man of broken dreams. I wanted to find a US job that paid me while I lived abroad in Ghana, working as a software designer or network admin. But the internet service just doesn't sit well with me. At least not right now.
I wish there was another way and I find myself putting all my hope in an emerging and possible ISP monopoly: Vodafone. Save the day for me, please? All my prayers go into you smashing the rest of the competition by the middle of 2010. Or, well, I will have to find something else to do with my life in Ghana.
Well, I guess I'll have the business plan competition project.
And who knows, what else will come.
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